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Using Technology for more Effective Financial Engagement

Mobile Apps have changed the landscape of how customers interact with financial groups, yet we are only just at the beginning of this journey. Artificial intelligence will drive the way leading firms provide everything from customer service to investment advice. Blockchain, with its ability to store information data on distributed ledgers without a central clearinghouse is impacting on the underlying financial business structure. Robotic process automation, is helping firms automate things they couldn’t do before, without having to hire an army of developers. Methods of secure access to services with the one-click culture: fingerprint, iris scan, facial recognition, voiceprint…

 

All these technologies are having a dramatic impact upon the financial landscape and the customer experience/engagement with financial institutions.

We know your sector

The financial institutions we engage with fall into two broad categories: the traditional financial institutions and the non-traditional and disruptive market players with skills, funding, and attitude.

 

However, in our experience, traditional does not mean conservative in terms of technological innovation. We are seeing technological innovation across the sector in all aspects of the financial business process and customer experience and engagement.

 

The finance sector does though have key challenges that technology can address. Including the need to contain costs to survive when income is constrained by low interest rates and the regulatory environment where there is a need to address risk management, ethics, and trust.

 

Underlying all of this is a fundamental need for robust cybersecure systems to hold off increasing sophisticated threats that are leveraging the technologies to augment their attacks.

 

Finally, we see firms in a search for new revenue opportunities, either organically, or through acquisitions. This brings its own challenges of leveraging technology to access customers and to rapidly integrate businesses.

 

 

 

 

Wherever you are on your technology journey, we would love to help you take the next steps. So drop us a line and see how we can help you.

Making the right choice

You are probably already using technology to address costs and enhance the customer financial experience, but perhaps you would like some guidance on your next steps. We will help you understand the possibilities. Most importantly, we will help you make the right choices, then deliver and support your solutions. We can:


Facilitate workshops and analyse/audit your organisations use of technology to seek out needs and identify opportunities to exploit technology

Develop technology strategies and translate them into realistic and achievable roadmaps

Manage your transformation programmes and projects and help your employees and customers adopt innovative solutions

Understand your data and translate it into useful intelligence and develop dashboards and electronic financial reporting capabilities

Integrate your systems and automate your organisation to address cost control

Develop bespoke mobile, tablet, wearable apps and websites that help stakeholders engage with your business

Manage and enhamnce your technology throughout its lifetime, so you and your customners get the greatest possible experience from it

Help you to understand the benefits of cutting-edge technology and incubate innovative ideas around financial processes

ATM Management

SEC-QR wanted to automate the process of reporting and responding to issues with ATM machines. Significantly reducing the management and administration costs associated with these devices.
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Meet the Executive Team

ojo solutions is a fast paced, dynamic, technology agency, based just outside Bath and led by people who love and know tech and how to make change happen.

Nathan Baranowski
Nathan Baranowski
Director Nathan is a company director and the head of the technology change practice. A strong strategic leader with over 15 years' experience in business improvement and delivering complex transformational change and pioneering in driving technology adoption in the health arena. Nathan has worked for a number organisations across the public and private sector.LinkedIn
Tom Passmore
Tom Passmore
Director Tom is a company director and heads up the development team. Proficient in agile development techniques, Tom has the ability to make the impossible possible. With over 14 years as a software development lead, working across the public and private sector on everything from payment gateways and data migrations to cutting edge education apps and augmented reality.LinkedIn
Kevin Triggle
Kevin Triggle
Director Kevin is a company director and heads up our front-end development and creative team and is the principal creative and user experience expert. Kevin's team can quickly translate business ideas into beautiful solutions. Kevin has over 10 years' experience in business process, website and application design and has a strong background of creating visually impacting solutions.LinkedIn
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VAT No. 130071275 | Company No. 6671481
01225 220 155
Studio 24, Glove Factory Studios Holt BA14 6RL